Privacy Policy

Last updated: September 18,2024

Introduction

Welcome to Yalla Ludo Platform (hereinafter, “Yalla Ludo” or “Platform”) provided and controlled by Yalla Technology FZ-LLC (hereafter referred to as “we”, “us”, or "our"). This Privacy Policy (hereafter referred to as "policy") describes how we collect and use your personal information in relation to our websites, products, services, events, and experiences that reference this policy ("Service(s)") to you. We attach great importance to protecting the personal information and privacy of users (hereinafter "user" , "user", or "you").

We attach great importance to privacy and protect the personal information and privacy of all our users in accordance with the applicable privacy laws worldwide.

To provide you with more accurate and personalized services as well as a more secure Internet environment, we have defined our principles for the collection, use, provision, storage and protection of your personal information in accordance with applicable data protection laws, regulations and technical specifications, and further elaborated your rights related to your personal information.

This policy is closely related to your use of our Platform or Services. When you download, install, start, browse, register, log in or use our Platform or Services (hereinafter collectively referred to as "using our platform or services"), we will process and protect your personal information in accordance with this policy. We try our best to explain to you the technical terms covered by this policy in a clear and concise manner so that you can understand them. We have used bold font to distinguish the terms in this policy that are (possibly) significantly related to your rights and interests. Please read them carefully.

In particular, we would like to draw the attention of underage users (especially children under the age of 13) and their guardians. We have specified Section 9. Age restrictions and parental/guardian controls on the protection of underage users (in bold). Please read it carefully.

We hereby remind you:

Please carefully read and fully understand this policy before using, or continuing to use our Products and Services, and make appropriate choices in accordance with the guidelines set out in this policy when necessary. If you do not agree with the content of this policy, it may cause our products or services to fail to function properly, or fail to achieve the intended effect of our services. You should immediately stop accessing/using our products and services.

YOU KNOW AND CONFIRM THAT IF YOU CHECK "AGREE" TO THIS PRIVACY POLICY AND USE YALLA LUDO, YOU AGREE THAT WE WILL PROCESS YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

Please be aware that this policy only applies to the information collected by us to provide services to you through the Platform, and does not apply to the information collected by third parties that access the Platform to provide you with products or services.

About Us

This policy sets out the basis for our processing of any personal information collected from you or provided to us by you. If you have any other questions about how we use your personal information, please contact us at [email protected].

Our mailing address: Dubai Internet City (DIC) 16, United Arab Emirates (P.O. Box: 501913)

Table of Contents

To improve the readability and user-friendly interaction of the privacy policy, we present it through the table of contents.

How do we collect your personal information
How do we use your personal information
How do we share, transfer and publicly disclose your personal information
How do we store and protect your personal information
How do you manage your personal information
How do you delete your account
Special instructions for the use of third-party products and/or services
How do we use cookies and other similar technologies
Special terms for specific jurisdictions
Age restrictions and parental/guardian controls
How do we update this privacy policy
How to contact us
Miscellaneous

How do we collect and use your personal information

We will follow the principles of what is rightful, legal and necessary to collect and use the personal information that you voluntarily provide to us, obtained by us from third party and automatically collected during you use of our Platform and Services. If we want to process your personal information for other purposes not specified in this policy, or use the information we have collected for other purposes based on a particular purpose, we will notify you in a reasonable manner and seek your consent (when required by applicable data protection laws) again before using it

Information you voluntarily provide to us

Account profile

When you choose to register and log in your account with mobile phone number/email address, we will, thus, collect your phone number/email email address and the related carrier information so as to provide you with quick login service.

Activity and survey related information

When you choose to participate in activities and/or surveys organized by us or our affiliates or third parties on the platform, you may be required to provide your name, gender, mailing address, contact information and bank account information. If you refuse to provide them, it may affect your participation in related activities and/or surveys, but it will not affect your use of other functions.

Information obtained from third party

Account creation and login

When you first time enter into our Platform with a third-party account (such as Facebook, Apple ID, Twitter, Yallachat), we’ll help you create a Ludo Account. In this way, we will collect your userid, username and avatar in aforementioned third-party platform, which are then used to generate a unique User ID for your account. You can also choose to fill in manually or modify your Ludo username and avatar according to your own needs.

The handling of your personal information by certain third-party applications will be subject to their respective privacy policies.

Information automatically collected during your use of our Platform and Services

During you use of our Platform and Services, we will automatically collect data from you, i.e. your Open ID, Ad ID, IP address, device information code, device information series ID, Android ID, XID (ID generated based on existing device information, model, manufacturer, Android ID and time zone settings), registration time, login time and records about your use of the services, such as the date and timestamp of the operation. We also collect and store your data below:

When you use our Ludovoice chat service with others, we do not retain such voice chat data on our servers and it only passes through our servers so that it can be distributed to your intended recipients.
When you use our chat service, we will process and transmit messages from multiple parties. When the message recipient is offline, we will temporarily store the offline messages to ensure that such offline user receives the messages once he come back online. However, once the user is online, our system will automatically delete those messages.
When you report another user's voice message as inappropriate or illegal, we will collect anaudio recording of the reported user's speech starting from the moment you initiate the report. This recording is automatically transmitted to our servers for review by our moderation team. You, as the reporter, will not have access to this recording, nor will it be stored on your device.
When you make any transaction through Google Play or iOS App Store and other third parties (if available), we will collect information to facilitate your transaction and maintain transaction records (including Open ID and user information fees, currency, purchased products, purchase history, IP address, transaction details as well as device details, such as operating system version, mobile phone model or device type, and Internet connection);
When you use Ludofeedback or customer service function to deal with the problem such as program errors, we will collect some information, including username, OpenID, device ID, battery power, WiFi intensity, available space in device, network type, operating system version, browser type, platform, operator, country/area code, coupon details, e-mail address and any information you provide in the message. You can also choose to provide photos to illustrate any errors;
We may access content, including text, images, and video, found in your device’s clipboard, with your permission. For example, if you choose to initiate content sharing with a third-party platform, or choose to paste content from the clipboard into the Platform, we access this information stored in your clipboard in order to fulfill your request.
To ensure the safe operation of the software and services, we will collect your device model, device name, device ID (including IMEI, IMSI, and Android ID), browser type and Settings, language Settings, operating system version, app version, network device hardware address, login IP address, network access method, network quality data, mobile network information (including operator name), and product version number. To protect your account from malicious use by other users, please understand that we will dynamically detect whether there is abnormal login in your account. Every time you switch or restart the app, we may read the information of your device ID again, and we will control the read frequency within a reasonable range.
When you use our Platform and Services, our security and anti-cheating security functions will (i) analyze user device status to identify security risks and cheating; (ii) detect whether your signature, picture, user-name, or chat history contains malicious information.
When you feedback any problem or inquire something about our Platform and Services, for the security of your account and system, we may require you to provide relevant personal information to match the personal information you previously provided, so as to verify your user identity. After successful verification, we may collect the information when you communicate with us (account information, order information, and picture/video/text information and relevant information provided by you to prove relevant facts), your contact information, and records when you communicate with us, including the online communicate records and mobile phone recording, so as to solve the problem for you as soon as possible and improve our products and/or services. At the same time, we may contact you by phone, text message, system message and other relevant means to solve your problems arising in the process of using our Platform and Services.
To ensure that you can maintain instant messaging with the background server when using the services of Ludoand that you can receive personalized content push in a timely manner, we will i) obtain and invoke your boot broadcast permission to start the mobile client software of Ludo or its affiliates; ii) use a third-party push messaging service to generate an ID for you to identify the uniqueness of your device.
For the purpose of training and improving our technology, such as our machine learning models and algorithms, we may use the information we collect in our internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes and to solicit your feedback. To protect your data to the maximum extent, we use less information that might be connected to you, in some cases we de-identify or aggregate information. We might also anonymize it so that it no longer identifies you.
Summary of device permission invocation.During the process of providing services to you at Ludo, we may invoke some of your device permissions. You can choose to close some or all permissions in the device's settings. The display mode and closing mode of permissions may be different in different devices. For details about how to invoke device permissions, please refer to the Device Permission Invocation List.

To fulfill our legal obligations and, where necessary, to protect the public interest or protect the vital interests of users and others, we may use your data to help us prevent and respond to abuse, fraud, illegal activities and other potentially harmful content.

Exceptions to authorized consent

In accordance with relevant laws and regulations, we may collect and use some necessary personal information without your authorized consent under the following circumstances:

Information related to our performance of obligations under laws and regulations;
Information directly related to national security and national defense security;
Information directly related to public security, public health and major public interests;
Information directly related to criminal investigation, prosecution, trial and execution of judgment and related matters;
Information that are hard to get your consent for the purpose of protecting your or other life, property and relevant major legal rights and interests;
Your personal information that are disclosed by you to the public;
Your personal information collected from legally and publicly disclosed information: from lawful news reports, government information disclosure and related channels;
Information necessary under the online agreement or contract you have signed with the platform;
Information necessary to maintain the safe and stable operation of our products and/or services: such information are used to detect and dispose of faults in the products or services and to deal with related problems;
Other circumstances as provided for by laws and regulations.

How do we use your personal information

We use your personal information to operate, provide, develop, and improve the Platform and Services, based on your consent, for performance of the contract between you and us or third parties, for complying with our legal obligations, or for pursuing our or third-party legitimate interest (if applicable), for the following purposes:

To provide our Platform and Service, including enabling you to communicate with other users on our Platform.
Toenforce our Terms of Use, Community Guidelines and other policies that apply to you.
To enable you to participate in the Virtual items
To understand how you use the Platform, including across your devices.
To infer additional information about you, such as your age range, gender, and interests.
To ensure the safe operation of our Platform and Services, and protect our Platform and Services from attack.
To communicate with you, provide customer support and give our feedback on you.
To conduct survey, analytics, research on our Platform and Services.
To improve and develop the Platform and Services.
To prevent and respond to abuse, fraud, illegal activities and other potentially harmful content.
To ensure content is presented in the most effective manner for you and your device.
To identify security risks and cheating.
To train and improve our technology, such as our machine learning models and algorithms.
To comply with our legal obligations, or as necessary to perform tasks in the public interest, or to protect the vital interests of our users and other people.

How do we share, transfer and publicly disclose your personal information

Sharing with service providers

We entrust other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, security, infrastructure and IT services, to customize, personalize and optimize our service, to provide customer service, to analyze and enhance information (including information about users' interactions with our service), and to process and administer consumer surveys.

Cloud service providers:

To provide services for global users, we choose cloud service providers with high-quality privacy protection and data security protection capabilities, including storage service providers, technical service providers (including content moderation service, Real-Time Communication service, network acceleration and cyber security service) and other types of cloud providers.

Content audit service provider:

To ensure that the content posted by users on the Internet information platform is safe and complies with the regulatory requirements of the local government, we may share the content information posted by you on the platform with the third-party content audit service providers entrusted by us.

We may share the audio recordings collected during the reporting process with third party content moderation service providers who assist us in enforcing our community standards.

These providers are contractually bound to protect your privacy and are required to treat these recordings with confidentiality.

Advertisingservice provider: to collect information about your activity on the Platform, on devices associated with you, and on third-party sites and applications using tracking technologies, when you trigger some specific scenario (e.g. watching ads for awards), such as Google Admob.

Other business partners: Those who entrust us with promotion and advertising. You grant us the right to share the indirect user profiles formed by us using your relevant information collection with partners who entrust us to carry out promotion and marketing, so as to help them make marketing or decision-making suggestions, improve the effective touch rate of advertising, and further understand user needs. We promise that we will not share any personal information that can identify you without your consent.

Cooperative third-party SDK providers: When you use the functions provided by a third party in Ludo, we may access the Software Development Kit (SDK) provided by a third party to realize the relevant functions. We will restrict the SDK service providers through cooperation agreement. However, third-party SDK providers may collect your personal information. The aforementioned service providers' collection and processing of information and other activities are subject to their own privacy terms, and do not apply to this policy. To ensure the maximum security of your information, we recommend that you review the privacy policy of any third-party SDK service before using it. To protect your legitimate rights and interests, if you find that there is a risk in this SDK or other similar apps, we suggest that you immediately stop the relevant operations and contact us in time.

Message push service providers: To provide you with message push, third-party push service providers may obtain your push SDK version number, necessary device information, mobile phone status information and network related information so as to push information you may be more interested in;

Please refer to Information Collection and Use of Third-Party SDK for details.

When you choose to participate in activitiesand/or surveys organized by us or our affiliates or third parties on the platform, you may be required to provide your name, gender, mailing address, contact information and bank account information. These are personal sensitive information. If you refuse to provide them, it may affect your participation in related activities and/or surveys, but it will not affect your use of other functions. We will only share these information with our affiliates or third parties with your consent, so as to ensure that you receive consistent services in experience during the activities.

You may share your personal information or other information with third parties (including non-specific objects) based on the Platformby yourself. However, we shall not be liable for the disclosure, use and other related situations of information caused by your sharing behavior.

We entrusted Service Providers to provide customer support and to manage our communities ONLY SUBJECT TO the following conditions:

We have obtained your explicit consent in advance;

It is proposed by yourself;

Provide in accordance with applicable laws and regulations, or in accordance with the mandatory requirements of the competent authority;

Necessarily share with our affiliates: we may share your personal information with our affiliates; however, we will only share necessary personal information and are bound by the purpose stated in this policy; our affiliates will also bind by this policy and adopt the same security measures to ensure the safety of your personal information; or

Necessarilysharing with business partners:

Sharing with business partners

You understand and be informed that, in order to provide you with more complete and high-quality products and services, we will authorize our business partners to provide you with some services. In such cases, we may share some of your personal information with our partners, so as to provide you with better customer service and user experience. Please note that we will only share your personal information for legal, legitimate, necessary, specific and explicit purposes and will only share your personal information as is necessary to provide our services. We will conduct security assessment and processing on the output form, flow and use of information data, so as to ensure data security. At the same time, we will carry out strict supervision and management to our partners. Once we find that they are handling your personal information in violation of the rules, we will terminate our cooperation with them with immediate effect and pursue legal responsibility against them.

Currently, our partners include the following types:

Those who entrust/delegate us with/to promotion and advertising. You grant us the right to share the indirect user profiles formed by us using your relevant information collection with partners who entrust us to carry out promotion and marketing, so as to help them make marketing or decision-making suggestions, improve the effective touch rate of advertising, and further understand user needs. We promise that we will not share any personal information that can identify you without your consent.

Our affiliates. We will only share these information with our affiliates or third parties with your consent or otherwise permitted by applicable laws, so as to ensure that you receive consistent services in experience during the activities.

Other third parties. You may share your personal information or other information with third parties (including non-specific objects) based on the Platform by yourself. However, we shall not be liable for the disclosure, use and other related situations of information caused by your sharing behavior.

Transfer

Transfer is the transfer of control over your personal information to another company, organization or person. We will not transfer your personal information to any other company, organization or person unless we obtain your explicit consent. However, the following circumstances are excluded:

We have obtained your consent in advance;

It is proposed by yourself;

If there is a merger, acquisition or bankruptcy liquidation ofus, it may involve the transfer of your personal information. In this case, we will inform you of the relevant situation and require the new company, organization and person holding your personal information to continue to be subject to this policy. Otherwise we will require it to obtain your explicit consent again (when required by laws and regulations).

Other circumstances as provided for by laws and regulations.

Public disclosure

Public disclosure is the act of releasing information to society or to a non-specific group of people. In principle, we will not voluntarily disclose your personal information to the public. However, the following circumstances are excluded:

We will show necessary information (appropriate desensitization) when we announce the prize winnerand penalty notice;

We have obtained your explicit consent.

Exceptions to authorized consent of sharing, transferring and public disclosure of personal information

In accordance with relevant laws and regulations, we may share, transfer or publicly disclose your personal information without your prior authorized consent under the following circumstances:

Information related to our performance of obligations under laws and regulations, including disclosure of your personal information to competent authorities as required by laws and mandatory requirements of judicial or administrative authorities; In such case, we will require the disclosure requester to present valid legal documents corresponding to its request, and to take security measures in accordance with laws and industry standards for the disclosed information;

Information directly related to national security and national defense security;

Information directly related to public security, public health and major public interests;

Information directly related to criminal investigation, prosecution, trial and execution of judgment and related matters;

Information that are hard to get your consent for the purpose of protecting your or other life, property and relevant major legal rights and interests;

Your personal information that are disclosed by you to the public;

Your personal information collected from legally and publicly disclosed information: from lawful news reports, government information disclosure and related channels;

Other circumstances as provided for by laws and regulations.

Please understand that, in accordance with the current legal provisions and supervision requirements, we do not need to separately notify you and obtain your consent to share or transfer the personal information that has been de-identified, and to ensure that the recipient of the data cannot recover and re-identify the subject of personal information.

How do we store and protect your personal information

Storage and cross-border transfer

Your personal information will be processed on servers that may not be in your place of residence. Our support, development and other teams around the world have access to your information from outside of your place of residence. No matter where our servers are located, we will take appropriate measures to protect your rights and interests in accordance with this privacy policy.

Our servers used for platform services are located in: Frankfurt, Germany.

If your personal information is transmitted in different countries, we will separately inform you of the purpose and recipient (when required by the data protection laws and regulations of your country) of your personal information via system message or email, and we will obtain your authorized consent (when required by the data protection laws and regulations of your country). We will strictly comply with the data protection laws and regulations of your country and ensure that the data recipients have adequate data protection capabilities to protect your personal information. You may refer to the appropriate safeguards used by us in the context of cross-border transfer by contacting us as described in "How to contact us" in the policy.

Storage time

We will store your personal information for the necessary and reasonable storage period required for the purposes specified in this policy and required by laws and regulations. After the expiration of the aforementioned period, we will delete or anonymize your personal information, except where retention is necessary for complying with our legal obligations or as otherwise required by laws and regulations. (The so-called "anonymization" refers to the process in which the subject of personal information cannot be identified and the processed information cannot be recovered through the technical processing of personal information. The information obtained after anonymization of personal information does not belong to personal information.)

In principle, we will remove your personal information without delay after the purpose of collecting personal information is achieved and/or beyond the storage period required by laws and regulations. However, we may retain your personal information even after you have deletd your personal information, you have closed your account with us or we have ceased providing Services to you, if retention of your personal information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this policy or any other agreement we may have with other users.

If we cease operation, we will stop collecting your personal information in a timely manner, notify you of our cessation of operation in the form of one-by-one service or announcement, and delete or anonymize your personal information held by us.

Protection

To ensure the security of your personal information, we will endeavor to take various security measures in accordance with industry standards to protect your personal information, so as to minimize the risk of your personal information being damaged, embezzled, revealed, accessed without authorization, disclosed and changed. We will actively establish data classification and grading systems, data security management standards and data security development standards to manage and regulate the storage and use of your personal information and ensure that no personal information unrelated to our services are collected.

Please keep your account and password information properly. We will use commercially reasonable efforts to ensure that your information is not lost, abused or altered by backing up to other servers, encrypting user passwords and other security measures. Despite the aforementioned security measures, please note that there is no "100% security measure" on the information network.

In order to prevent security incidents(including personal information leakage), we have formulated a proper early warning mechanism and emergency response plan in accordance with laws and regulations. If a security incident does occur, we will inform you of the relevant situation in a timely manner by email, letter, call, push notification and other relevant methods, when required by laws and regulations. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to release an announcement, when required by laws and regulations. At the same time, when required by laws and regulations, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of regulatory authorities, and closely cooperate with the government and regulatory authorities.

How do you manage your personal information

This Section only applies to users located in relevant jurisdictions, unless otherwise specified. If you are a user located in any country/district listed in the Adaptation Area List, then the terms set out under the name of your jurisdiction in thestrong>Adaptation Area List apply to you in addition to the terms set out in this policy.

We take very seriously and do our best to protect your rights related to your personal information. You may ask us to stop using part or all of your data and withdraw your consent.

You may have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances (as set out in more detail below). Please note that in order to protect your information, we may need to verify your identity before responding to any request to exercise your rights.

Access & Correction

You have the right to request access to your personal information we hold about you, how we use it, and who we share it with. We may not be able to provide you with certain personal information if providing it to you would interfere with another person's rights (e.g. where providing the personal information we hold about you would reveal information about another person).

You also have the right to correct that information if it is inaccurate or incomplete.

You can access and correct your personal information by logging into your account at any time.

If you want us to correct your personal information that you are unable to correct using your account, please contact us as described in Section "How to contact us".

Withdrawal of Consent

If certain of our processing is based on your consent, you may withdraw your consent by contacting us as described in Section "How to contact us".

For the device permissions you authorized, you may change or withdraw your device permissions (please refer to Device Permission Invocation List) via the device's operating system. We will collect personal information according to your settings of changing or withdrawing permissions.

If you choose to withdraw your consent, we will no longer collect such related information, but please note that this will render some or all of the functions unavailable. At the same time, your decision to change or withdraw your consent will not affect the processing of your personal information that we previously conducted based on your consent.

Automatic decision-making of information system

In some service functions, we may make decisions based solely on non-manual automatic decision-making mechanisms such as information system and algorithm. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation and object automated decision making, and we will also provide appropriate remedies to contact us for management.

Erasure

You can delete our account, or remove certain personal information, by logging into your account and following the instructions set forth in Section 5. How do you delete your account. We may retain the personal information if there are valid legal grounds for us to do so (e.g., for the defence of legal claims, freedom of expression or some other legal obligation) but we will let you know if that is the case.

Where you have requested that we erase your personal information that we have made public and there are valid legal grounds for erasure, we will use reasonable steps to inform any third party to whom we have disclosed the relevant personal information so that they can erase it too.

You have the right to request the deletion of your Ludo Account at any time. This allows you to exercise control over your personal information and supports your right to be forgotten.

Data Retention Post Deletion

Upon the successful deletion of your account, whether initiated through Third-party Application or via our Customer Service, all personal information associated with your Ludo Account will be permanently removed from our active databases.

Please be aware that the deletion of your account is a permanent action and cannot be reversed. We will not be able to restore your Ludo Account or retrieve any data associated with it once deleted. After your account is deleted, your personal information will be removed from Ludo, except the personal information that must be retained by us as clearly stipulated by laws (such as the information related to your transactions in Ludo, and the data that should be retained as clearly stipulated by the government or laws).

Obtaining copy of information

If you need to obtain a copy of your personal information on the platform, you may appeal to us according to the contact information provided in Section 11 of this policy, and we will reply to you in time after verifying your user ID. Please note that we currently only support providing files in csv and json formats.

For security and identification reasons, you may not be able to directly access, correct or delete some information through the interactive interface of Ludo. If it is necessary for you to access, modify or request to delete such information according to laws, please send your questions to our designated email according to the contact information provided in Section "How to contact us" of this policy. We will review the problems involved as soon as possible and reply to you in time after verifying your identity.

Object

Certain jurisdictions may confer your right to object to certain of our personal information processing. You may exercise your right to object by contacting us as described in "How to contact us" in this policy.

Lodge a complaint with a supervisory authority

You have the right to file a complaint with the supervisory authority in charge of data protection.

We attach great importance to the protection of users' privacy. If you have any comments or suggestions about us, you can send them to us. We are very happy to communicate with you and address your concerns.

How do you delete your account

You can initiate account deletion through Settings - Delete Account. After your account is deleted, your personal information will be removed from Ludo, however, we would like to note that in some cases we are obliged to keep your personal data for certain period of time. For instance, if we need to provide services to you, detect or resolve issues security or functionality-related issues, comply with the law, safeguard the right to free speech or carry out any actions for internal purposes that you might reasonably expect. If we do not have obligations to perform any of the above actions, we can delete your personal information after deletion..

Please refer to the Account Deletion Guidelines for details.

Specialinstructions for the use of third-party products and/or services

Ludo may include third-party products and/or services or information and/or services linked to third parties. Before using the third-party products and/or services, you need to jump to the corresponding applet or third-party page. Your use of such third-party services (including any personal information provided by you to such third party) is subject to the third party's terms of service and privacy policy (but not this policy), and you need to read the terms carefully and decide whether to accept them at your sole discretion. Please protect your personal information properly and provide them to others only when necessary. This policy only applies to the information collected, stored, used, shared and disclosed by us, but does not apply to the services provided by any third party or the rules governing the use of information by any third party. The third party shall be solely responsible for the behavior of using your information.

How do we use cookies and other similar technologies

If you do not refuse to accept cookies and other similar technologies (hereafter referred to as "cookies"), Ludo will set or access cookies on your relevant mobile device so that you can log in or use the services or functions of Ludo that rely on cookies. Ludo uses cookies to provide you with more thoughtful personalized services, including promotion services.

You have the right to choose to accept or refuse to accept cookies. You can refuse to accept cookies by changing your browser settings or by setting it on your mobile device. However, if you choose to refuse to accept cookies, you may not be able to use the services or functions of Ludo that rely on cookies.

Special terms for jurisdictions

We do our best to comply with data protection laws and regulations worldwide to protect users' personal data.

At the same time, we are constantly updating our data protection work to ensure compliance with legislative requirements in various jurisdictions. Please give us feedback if there is any need for improvement or adaptation regarding our data protection you find in your daily use.

Some jurisdictions have their own particular requirements. If you are a user located in the specific jurisdiction set out below, the relevant terms under the name of your jurisdiction apply to you in addition to the terms set out in our Privacy Policy.

We continue to improve and update the laws of business promotion area adaptation, please refer to Adaptation Area List.

Age restrictions and parental/guardian controls

Ludo is not directed at people under the age of 13 (or such applicable age of majority under relevant local laws of the user) ("Child"). In certain cases this age may be higher due to local regulatory requirements, please see the relevant part of the Terms of Service for the specific minimum age limits, and the terms set out under the name of your jurisdiction in Adaptation Area List as well for more information.

Unless otherwise restricted by applicable law for applicable age of majority under relevant local laws of the user, Child who is allowed to use our Platform and Services in accordance with his relevant local laws, shall read the following terms carefully in the company of his guardians, and obtain firstly parental/guardian consent to and acknowledgment of this policy (both for themselves and on their Child's behalf).

We do not knowingly collect personal information from any Child without such consent and acknowledgment. Hereby, parents/guardians shall make a decision on whether to accept this policy after full understanding:

Users who are under the age of 16 (especially those under the age of 13 or such applicable age of majority under relevant local laws of the user) shall read all the terms of this policy and use the relevant services of Ludo under the supervision, guidance and consent of their guardians.
We attach importance to the protection of personal information of underage users. When filling in personal information, underage users shall strengthen their awareness of personal protection and treat it with caution. Please use relevant services of Ludo correctly under the guidance of their guardians.
We will ensure the confidentiality and security of underage users' information in accordance with relevant laws and regulations and the terms of this policy. If we find ourselves collecting personal information from underage users without the prior consent of verifiable parents or legal guardians, we will delete the relevant data as soon as possible. If you are the guardian of an underage user, when you have any questions about the use of our services or the user information provided to us by the underage user under your guardianship, or if you believe that there is a user who is Child, please contact us in time according to the contact information provided in Section 11 of this policy.

How do we update our privacy policy

We reserve the right to update or amend this policy from time to time. These updates and amendments will form part of this policy and have the same effect as this policy. Without your explicit consent, we will not diminish your rights under this policy as currently in effect.

In case of any update of this policy, we will update the revised version here along with the "last updated" date,and notify you via Ludo or other means, as appropriate, so that you can be informed of any changes made to this policy in a timely manner.

How to contact us

If you wish to make a complaint about how we handle your personal information, please contact us at [email protected] and we will endeavour to process your request as soon as possible. This does not affect your right to file a claim against a data protection authority.

If you have any suggestions or questions about the protection of personal information, or you have any questions about this policy, you can contact us through the following ways. We will review the problems as soon as possible, and give a reply within 15 working days after verifying your user ID. For questions about this policy, please send your comments and requests to:

Yalla Technology FZ-LLC

Address: Dubai Internet City (DIC) 16, United Arab Emirates (P.O. Box: 501913),

E-mail: [email protected].

Miscellaneous

If you have a dispute with us over privacy protection, you may find a way to resolve the dispute as described in "Applicable Law and Dispute Resolution" the Terms of Service.

Terms of Service

Last updated: September 18,2024

Your Relationship with Us

Welcome to Yalla Ludo(the "Platform" or “Ludo”) provided by Yalla Technology FZ-LLC, whose registered office is located at Dubai Internet City (DIC) 16, United Arab Emirates (P.O. Box: 501913) (such entities are collectively referred to as "we" or "us").

In particular, we would like to draw the attention of underage youths(especially children under the age of 13) and their guardians. We have specified a special section on the protection of underage users (in bold).

You are reading the terms, which govern your relationship with us and act as an agreement between you and us, and clarify your access to and use of the platform (the "Platform") and our related websites, services, applications, products and content (collectively, the "Services"). Access to certain services or service features (for example, but not limited to, the ability to submit or share user content (as defined below)) may be limited by age and does not apply to all service users. The services we provide are for private and not commercial use only. For purposes of these terms, "You" and "Your" refer to your identity as a user of the services.

These terms constitute a legally binding agreement between you and us. Please read them carefully.

Acceptance Term

By accessing or using our services referring to these Term of Service as its terms, you acknowledge and irrevocably represent that you have read and understood the Terms, and you voluntarily and irrevocably accept and agree to be bound by the Terms.

Your access to and use of our services is also governed by our Privacy Policy,Community Guidelines,Virtual Items Policy and any other policies, the terms of which can be found directly on the Platform, or where the Platform is made available for download, on your mobile device’s applicable app store, and are incorporated herein by reference. By using the Services, you consent to all those above-mentioned terms.

Our Services are only for people 13 years old and over (with additional limits that may be set forth in the table below). By using the Services, you confirm that you are over the minimum age specified herein. If we learn that someone under the relevant age specified above is using the Services, we will terminate that user’s account.

If you, as a guardian, find that a child under your guardianship has used our Platform, please contact us immediately to delete it. By children, we mean users under the age of 13 years old; or with additional limits for specific jurisdictions ("Minimum Age Limits") that may be set forth in the table below:

Country/area that the user is from	Minimum age of the user
Turkey	18*
European Economic Area/Switzerland/UK	16**
Saudi Arabia	15
Brazil	18
USA	16
Malaysia	18
Singapore	18
Thailand	20
India	18*
Egypt	18*
Indonesia	21
The United Arab Emirates	21***
Libya	18****

*Users between the ages of 13 and 18 in those countries shall obtain consent from their parents/guardians before using the Platform.

**Users in the European Economic Area, the UK and Switzerland under the age of 16 can use the Platform provided they obtain the consent from their parents/guardians prior to using the Platform.

***For users located in the United Arab Emirates, the minimum age to be legally consented to commercial transactions is 21 (according to the Moslem calendar). However, the underage user between the ages of 18 and 21 may obtain a court order allowing him/her to enter into specific commercial transactions. In addition, the underage user over the age of 7 can engage in commercial transactions with the approval of their guardians.

****For users located in Libya, the minimum age to use our Services is 18, which is the age of majority stipulated by Article No.9 of Law No.17 of 1992.

Please also read our Privacy Policy, as this determines how we use your personal information. Your use of the services on our Platform is deemed to be your acceptance of the terms.

Changes to Terms and Services

We may amend the terms from time to time, and we will use commercially reasonable efforts to give all users reasonable notice of any material changes to these terms, such as through notices on our Platform, but you should also read the terms at regular intervals to check for such changes. We will also update the "last update" at the top of these terms to reflect the effective date of such terms. Your agreement and/or continued use of the services beyond the effective date of the new terms will indicate your acceptance of the new terms after we have fulfilled our obligations as informed. If you do not agree to the new terms, you must stop accessing or using the services. By accessing or using the services referring to these Terms of Service as its terms, you acknowledge and irrevocably represent that you have read and understood the Terms of Service, and you voluntarily and irrevocably accept and agree to be bound by the Terms of Service.

Your Account

To access and use certain content of the Platform, you may need to create an account with us ("Your Account").

Your account is for your personal use only, and you are prohibited from giving, lending, transferring or otherwise allowing any other person to access or use your account. Your user identifiers (such as user ID) assigned by the Platform in our services remain our property and we have the right to disable, recycle and reuse these identifiers once you or we terminate or deactivate your account for any reason.

You are responsible for :(i) protecting the information of your account, including any passwords used to access your account and our services, and (ii) using our services under your account. If you know or suspect that your account or password has been compromised, you should promptly notify us via [email protected]. Unless we receive and confirm notification from you that your account and/or its password has been compromised, we will consider you to be using your account.

You agree to be solely responsible (to us and/or others) for activities that occur under your account.

We reserve the right to disable your user account at any time, including your failure to comply with any provision of these terms under our reasonable advice, or your activity in our discretion, will or may cause harm, damage, violation or infringement of any third party rights, or violation of any applicable laws or regulations.

If you no longer want to use our Services again, and would like your account deleted, we can take care of this for you. You can initiate your own account cancellation via Settings- Delete Account. The specific instructions please find in Yalla Ludo Account Deletion Policy .

Content

When you submit, upload, transmit or display any data, information, media or other content related to your use of our services ("Your Content"), you understand and agree that

You will continue to own and be responsible for your content;
Our use of your content will be governed by our Privacy Policy;
By posting, sharing, uploading or otherwise making Your Content available on our Platform, you grant us and our affiliates a non-exclusive, royalty, transferrable, sub-licensable, worldwide license to use Your Content, which may include the right to create derivative works of your content for the following purposes, to publicly display and publicly perform your content, and to promote, develop and attempt to improve our Services, including our services related to your submission and any other services we may provide now or in the future. When using your content for these abovementioned purposes, we and our affiliates may copy, mandate, store, process, adapt, modify, translate, execute, distribute and publish your content, including distribution methods developed in the future, provided they are incorporated into our services you use; we may share your content with third parties of our partners who help provide, promote, develop and improve our Services, but we will not sell your content to such third parties (other than our affiliates) for their own purposes (i.e. for any purpose unrelated to our Services);
When using your content for these purposes, we and our affiliates may copy, mandate, store, process, adapt, modify, translate, execute, distribute and publish your content, including distribution methods developed in the future, provided they are incorporated into our services you use;We may share your content with third parties of our partners who help provide, promote, develop and improve our services, but we will not sell your content to such third parties (other than our affiliates) for their own purposes (i.e. for any purpose unrelated to our services);
Content reported via the audio recording feature will be reviewed by our moderation team. If the reported content is found to violate our terms of service, community guidelines, and any other policies, appropriate action will be taken against the offending user. The decision to remove or retain any content, including recorded audio, is at our sole discretion.
You will comply with the instructions and these terms when posting, sharing, uploading otherwise make publicly available content.
You are fully responsible for the content and we recommend that you keep a backup copy of it at all times. You must at all times ensure that: (i) you have the rights necessary to submit, transmit or display, or otherwise make publicly available your content and grant us the rights set out in these terms; (ii) your content (and our use of your content in accordance with these terms) does not infringe or violate the rights of anyone or otherwise violate any applicable law or regulation.

You warrant that any such contributions meet these criteria and that you will be liable to us and indemnify us for any breach of this warranty. This means that you will be liable for any loss or damage arising from a breach of the warranty.

We reserve the right to cut, crop, edit or refuse to publish Your Content at our sole discretion. We have the right to remove, disallow, block or delete any content you make on our Services if, at our sole discretion, Your Content does not comply with the content standards set out in the terms. In addition, we have the right- but not the obligation - at our sole discretion to remove, disallow, block or delete any your Content (i) that we consider to violate these terms, or (ii) in response to complaints from other users or third parties, with or without notice and without any liability to you. As a result, we recommend that you save copies of any Your Content that you post to the Services on your personal device(s) in the event that you want to ensure that you have permanent access to copies of such Your Content. We do not guarantee the accuracy, integrity, appropriateness or quality of any Your Content, and under no circumstances will we be liable in any way for any Your Content.

In certain circumstances, we also have the right to disclose your identity to any third party who claims that Your Content you post or upload to our services constitutes a violation of their intellectual property rights or privacy rights. Disclosure will be subject to a legally binding court order.

Any Your Content will be considered non-confidential and non-proprietary. You must not post any Your Content on or through the Services or transmit to us any Your Content that you consider to be confidential or proprietary. When you submit Your Content through the Services, you agree and represent that you own that Your Content, or you have received all necessary authorizations, clearances from, or are authorised by, the owner of any part of the content to submit it to the Services, to transmit it from the Services to other third party platforms, and/or adopt any third party content.

You acknowledge and agree that when you view content provided by others on the Services, you are doing so at your own risk. The content on our Services is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Services.

We make no representations, warranties or guarantees, whether express or implied, that any Plotform Content (including Your Content) is accurate, complete or up to date. Where our Services contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. You acknowledge that to the extent permittable by laws and regulations, we have no obligation to pre-screen, monitor, review, or edit any content posted by you and other users on the Platform (including Your Content).

By posting Your Content to or through the Services, you waive any rights to prior inspection or approval of any marketing or promotional materials related to such Your Content. You also waive any and all rights of privacy, publicity, or any other rights of a similar nature in connection with your Your Content, or any portion thereof, unless privacy setting is applied when you post such content. To the extent any moral rights are not transferable or assignable, you hereby waive and agree never to assert any and all moral rights, or to support, maintain or permit any action based on any moral rights that you may have in or with respect to any Your Content you Post to or through the Services.

Prohibited Activities

Unless otherwise provided by laws and regulations, we assume no obligation to monitor User Content and we are not responsible for monitoring any inappropriate or illegal Content or conduct by other players. However, we do reserve the right, at our sole discretion, to monitor and/or record your interactions with the Services and other players (including chat text communications) when you are using the Services.

You agree not to engage in any of the following prohibited activities in connection with or related to our services, or to allow anyone to do the same on our services using your account.

Impersonate any person or misrepresent your affiliation with any person or entity when registering an account (including by creating a false account name or accessing another user's account) or using our services for any communication or sharing or posting any content or information;
Copy, modify, adapt, translate, conduct reverse engineering of, disassemble and decompilate unauthorized content to the fullest extent permitted by applicable law, or create any derivative works based on the services, including any document, form or file (or any part thereof), or attempt to identify any source code, algorithm, method or technology or any derivative works of it contained in the Platform;
Send any unsolicited and unauthorized spam (such as spam comments on our social media services), advertising or promotional information, or any other commercial communications;
Use our services for any commercial purpose or for the benefit of any third party, except as expressly permitted by these terms or by us from time to time, including any of the following activities:
Publish information about products or services provided by you or any company in which you have a direct or indirect interest;
Publish products or services that compete directly with products or services that you or any company in which you directly or indirectly own an interest compete with;
Make a posting (whether written by you or anyone else) in exchange for monetary or other benefits or compensation from any third party;
Publish information about the availability of products or shipping from third party suppliers, whether or not such third parties compete with us;
Publish in other disingenuous ways.
Submit, upload, transmit or display any content via our services that is or is deemed unreasonable by us (whether or not displayed publicly and whether or not displayed directly or indirectly to any other user)
Violate any law or regulation (or may violate any law or regulation when using in amanner permitted by these terms);
Cause loss or damage to any person or property;
Be fraudulent, false, misleading or deceptive;
Harm or exploit any person (adult or minor) in any way, including through bullying, harassment or threats of violence；
Hate, harass, abuse, racially or ethnically offend, defame, insult others (publicly orotherwise), threaten, profane, or otherwise make others repugnant;
Promote or encourage self-harm;
Infringe our rights or the rights of any third party, including any intellectual propertyrights, contractual rights, confidentiality or privacy rights;
Be pornographic, barefaced, violent or indecent or offensive;
Encourage or may encourage any of the above.
Abuse the audio reporting feature by making false reports or using the feature in a manner intended to harass or unfairly penalize other users.
Violate any applicable laws or regulations, including credit card fraud or bank account fraud;
Engage in any illegal or potentially illegal (as determined by us) activity or transaction, including the sale of any illegal drugs or money laundering;
Gamble, provide gambling information or induce others to gamble in any way;
Use any of our intellectual property rights (including our trademark, brand name, logo, any of our proprietary information or any other page layout or design), or otherwise violate any of our intellectual property rights (including trying to undo) to design any application or software to access our services;
Access any of our services, collect or process any content provided through our services, or send or redirect any communications through our services. Use automated bots, software, engines, crawlers, crawling tools, data mining tools or like or try to do any of the above, including artificially promoting any content using any automated means;
Engage in any "framework," "mirror," or other technologies designed to simulate the appearance or functionality of our services;
Interfere or attempt to interfere with the access of any user or any other party to our services;
Deliberately distribute viruses, worms, Trojan horses, corrupted files or other malicious code or items;
Use our services to share or publish the personally identifiable information of any other person without their express consent;
Explore or test vulnerabilities in our services, our systems or other users' systems, or otherwise circumvent (or attempt to circumvent) any of their security functions;
Create multiple accounts for destructive or abusive purposes;
Engage in any other activities that encourage any person or entity to violate these terms;
Publish, or disseminate material that, in our sole discretion, is objectionable or restricts or prohibits the use of the services by any other person, or that may expose the Platform, the services or its users to any kind of harm or liability;
Use all content, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music on and “look and feel” of the Services, and all intellectual property rights related thereto owned or licensed by　us (the ＂Licensed Items＂)in any manner or for any purpose that violates these terms or any applicable laws and regulations;
Use the Licensed Items to gain unauthorized access to any system, account or data;
Sub-license, rent, lease, or sell the Platform licenses;
Directly or indirectly charge others for using or accessing the Platform;
Directly or indirectly suggest us support or accept any product, service or content (including any personal website);
Transmit unauthorized communications, including spam, through the use of the Licensed Items;
Remove, obscure, or modify any copyright, trademark, or other proprietary notices, marks, or instructions found in or on the Platform;
Distort the origin or ownership of Licensed Items;
Copy, adapt, modify, translate or create derivative works from the Licensed Items, lend, rent, lease, performance, sub-license, make available to the public, broadcast, distribute, transmit, or otherwise use in whole or license portions of any Licensed Itemin any manner expressly prohibited by these terms, or attempt to perform any of these items;
Attempt to interfere or interfere with the Platform, including manipulating its lawful operations;
Use cheating, exploitation and automation software or any unauthorized third-party software designed to modify or interfere with the Platform;
Interfere with or overburden any computer or server that provides or supports the Platformor other users' use of the Platform;
Develop any plug-ins, external component compatibilities or interconnect elements or other technical interoperability Platforms, except that we expressly allow you to do so through our software (in which case you may be subject to additional terms and conditions with you informing us of such software);
Please note that the wemay have technical measures designed to prevent unapproved or unauthorized use of the Platform or use of the Platform in violation of these terms. You agree that we can use these measures and that you will not attempt to disable or circumvent them in any way.

In addition to the above, your access to and use of the Services must, at all times, be compliant with our Community Guidelines.

We reserve the right to remove or disable access to the content at any time, for any reason or without notice, in our sole discretion. Certain reasons why we may remove or disable access to content may include finding the content objectionable, in violation of these Terms or our Community Guidelines, or otherwise harmful to the Services or our users.

Indemnify

You agree to defend, indemnify and hold harmless all claims, liabilities, costs, damages, losses and expenses (including but not limited to attorney's fees and expenses) for us, our parents, subsidiaries and affiliates and their respective officers, directors, employees, agents and consultants. These claims, losses and expenses (including but not limited to attorney's fees and expenses) are due to any breach of these terms by you (or any user of any service account), including but not limited to any breach of your obligations, representations or and warranties.

Disclaimer of Warranties

No provision in these terms affects your legal rights that cannot be altered or waived by contract, and you shall always exercise these rights as a consumer.

The services are provided "AS IS". We make no warranties or representations regarding the services. In particular, we do not represent or guarantee that:

Your use of the services will meet your requirements;
Your use of the services will be uninterrupted, timely, secure or error free;
Any information you receive as a result of your use of the services is accurate or reliable;
Defects in the operation or functionality of any software provided to you as part of the services will be corrected.

No representations, warranties or other terms (including any implied terms relating to satisfactory quality, fitness for purpose or compliance with description) shall apply to the service except as expressly set out in the terms. We may change, suspend, withdraw or limit the availability of all or any part of our Platform at any time without notice for business and operation purposes.

Disclaimer of Warranties

No content in these terms affects legal rights that you cannot agree to change or waive as agreed in the contract, and you shall always use them as a consumer.

The services are provided "as they are". We make no warranties or representations regarding these contents. In particular, we do not represent or guarantee that:

Your use of the services will meet your requirements;
Your use of the services will be uninterrupted, timely, secure or error free;
Any information you receive as a result of your use of the services is accurate or reliable;
Defects in the operation or functionality of any software provided to you as part of the services will be corrected.

No conditions, warranties or other terms (including any implied terms relating to satisfactory quality, fitness for purpose or compliance with description) shall apply to the service except as expressly set out in the terms. We may change, suspend, withdraw or limit the availability of all or any part of our Platform at any time without notice for business and operation purposes.

Limitation of Liability

No provision in these terms excludes or limits our liability for damages that may not be legally excluded or limited by applicable law. This includes death or personal injury and fraud or fraudulent representations due to our negligence or the negligence of employees, agents or subcontractors.

In accordance with the above provisions, we do not assume any liability to you for the following:

(i) Loss of profits (whether directly or indirectly); (ii) Loss of goodwill; (iii) Loss of opportunities; (iv) Loss of data that you suffer; or (v) Indirect or consequential loss that you may suffer. Any other losses will be limited to the amount paid by you to us within the last 12 months.

Any loss or damage which may be incurred by you as a result of:

Any changes we may make to the services, or permanent or temporary discontinuation (or any functionality in the services) due to the provision of the services;
Deletion, corruption, or storage failure of any content and other communication data maintained or transmitted using the services;
Your failure to provide us with accurate account information;
Your failure to keep your password or account details secure and confidential.

Please note that our Platform is for domestic and private use only. You agree not to use our Platform for any business or commercial purposes, and we shall not be liable for any loss of profit, loss of business, loss of goodwill or business reputation, business interruption or loss of business opportunities.

If defective digital content provided by us damages your device or digital content due to our failure to use reasonable measures and functions, we will repair the damage or pay you compensation. However, we shall not be held liable for your failure to properly follow the installation instructions or recommendations to comply with minimum system requirements, and you may avoid following our recommendations and applying updates, and these limitations on our liability to you shall apply regardless of whether we have been informed or should have been aware of the possibility of any such loss.

Please note that telecom charges and other charges, including text message and data charges, may be incurred when you are using the Platform. You are responsible for all such fees, charges and expenses. If you are unsure of these charge standards, please consult the service provider before using the Services.

To the fullest extent permitted by law, you irrevocably hold harmless us and our affiliates from all known and unknown claims, demands and damages (actual and consequential) due to any dispute arising out of your use of the services with any third party, including any carrier, copyright owner or other user directly between you and such third party.

Updates and Changes to Software and Services

We may, in our sole discretion, distribute corrections, updates, upgrades and new versions of the “software" and/or "services" (collectively, the "Updates"). You agree to receive and allow us to provide updates to your device, and you acknowledge that if you do not accept and install updates, the software and/or services may no longer operate with the full functionality or performance described in the specification, or fail to operate. These updates can be automated or manual.We do not warrant that any updates will be provided to any of our Platform or Services or that such updates will continue to support your device or system.

We reserve the right, in our sole discretion, to change or restrict the functionality and performance of the software and/or services, including withdrawing support or access to the software and/or services, and to prevent the use of any software and/or services with all available updates that have not been installed.

Payments, Fees and Charges

You may make payments to us or other third parties from time to time in connection with the Platform. You agree that, in addition to any other relevant provisions of these terms, you will comply with all terms and conditions of the relevant payment service (whether the payment service provider is us or a third party). We are not liable for any transactions processed by third parties or any payments made to third parties, whether or not in connection with the relevant Licensed Items. You agree to bear all costs and taxes associated with the Platform and that all prices and availability of the Platform may change from time to time.

Unless otherwise provided in these Terms of the Services or required by applicable law in your jurisdiction, no Virtual Goods and Virtual Currency shall be refundable after purchase (whether used or unused) under any circumstances.

Virtual Goods and Virtual Currency

The Platform may include functionality which allows you to purchase and use virtual goods (eg. decorations, game props within our Platform) ("Virtual Goods"). We grant you a limited, personal, non-exclusive, non-sublicensable, non-transferrable, revocable licence to use such Virtual Goods and Virtual Currency (collectively as “Virtual Items”) within the Platform in accordance with any requirements set out in our Terms of Service and Virtual Items Policy and in this terms. Unless otherwise specified in the Platform, all Virtual Items specified hereafter will be deemed to be an integral part of the Platform and therefore belong to the Licensed Items.

Virtual Goods may be licensed to you upon payment by you of Virtual Currency (such as Golds and Diamonds in our Platform) purchased, earned or obtained through your use of our services or from any Platform we enable for this purpose from time to time. Virtual Currency do not represent any credit balance of “real world money” or the equivalent, and cannot be redeemed for "real world money" or anything of monetary value.

You acknowledge that you do not own the Virtual Items, they are provided solely for your enjoyment of our services. All sales of Virtual Items by us to you are final.

You will not trade, sell, gift, transfer or lend Virtual Items(a "Virtual Transaction"), except as expressly permitted by us in writing. Any user of the services who violates this restriction may have his or her account terminated by us, have Virtual Goods and/or Virtual Currency forfeited from his or her account, and/or be subject to liability for damages and litigation and transaction costs.

All Virtual Items of a user will expire automatically upon termination of such user’s account for any reason.

We also require you to comply with our Virtual Items Policy to the purchase and use of Virtual Items. Please note that we may change these policies from time to time.

Intellectual Property

All intellectual properties (including any future updates, upgrades and new versions) of the Platform and our Services and software will continue to belong to us and our licensors. You have no right to use our intellectual properties unless expressly provided in these terms. In particular, you have no right to use our trademarks or product names, logos, domain names or other unique brand features without our prior written consent. Any comments or suggestions you may make about our services are entirely voluntary and we will be free to use them at our discretion without any obligations to compensate you or assuming any other obligations.

We respect all intellectual properties and ask you to do so. As a condition of accessing and using the services, you agree not to use the services to infringe any intellectual properties, for example, not to upload any content owned by any other person to the Platform. We reserve the right, with or without notice, at any time in our sole discretion to block access and/or terminate the account of any user who infringes or is accused of infringing any copyright or other intellectual properties.

Third-party Software, Content and Services

When you use use our Platform or Services, you may be able to access content from a variety of sources – it may be content posted by you and/or other users, content provided by third parties providers, content you see in advertisements prepared by third parties, or any other third party content made available or accessible (hereinafter collectively referred to as "Third-Party Content"). And we may from time to time provide you with third-party content and services through our Platform or Services. We are not responsible for, and do not provide support or guarantee for the legality, accuracy or reliability of any Third-Party Content submitted, transmitted or displayed or linked to by our Platform, Services or our advertisers. You acknowledge and agree that, by using our Platform or Services, you may be exposed to content that is inaccurate, misleading, defamatory, offensive or illegal. Any reliance on or use of our Platform or Services or any content accessible from our Platform or Services is at your own risk. Your use of our Platform or Services does not entitles you to any rights to access to content in connection with your use of our Platform or Services.

We also do not guarantee the quality, reliability or suitability of any third-party services provided, advertised or linked to through our Platform or Services, and we assume no responsibility for your use of or relationship with any such third-party services. If you access third-party services through our Platform or Services, you must comply with any terms and conditions that apply to those services.

There may be, from time to time, third party content and services made available to you through our Platform or Services that are subject to further terms, including terms from the relevant third party that originally produced such content and services. Such content and services are subject to other terms, including those of the relevant third parties that originally generated such content and services. In such event, you agree to comply with any other terms and conditions notified to you in respect of such third-party content and services.

We may review (but do not undertake to review) content or third-party services provided through our Platform or Services to determine whether they comply with our policies, applicable laws and regulations, or whether they are objectionable. We may remove or refuse to provide or link to certain content or third-party services if they infringe intellectual properties, are obscene, defamatory or abusive, infringe any rights or pose any risk to the security or performance of our Platform or Services.

However, please note that we do not assume any responsibility, nor do we accept, support or guarantee the quality, reliability or suitability of any content, software, plug-ins, tools or data provided by third parties in connection with the licensed use. Any reliance on or use of such content, software, tools, plug-ins or data is at your own risk. You must comply with any other terms applicable to any third-party content, software, tools, plug-ins and data.

Direct Marketing & Advertising

Direct Marketing: You hereby agree that we may send you notifications for the purpose of informing you regarding our Services (offered by us and/or by third parties, if applicable) which may interest you and to send to you advertisements and other marketing material, transmitted to you through the Service using an internal notifications mechanism incorporated in the Service.

Advertising: We accept advertisements from third party advertisers. These advertisers are carefully selected to provide information about products and services that we think may be of interest to you. Note that if you click on any of these advertisements, these advertisers may use cookies and other web-tracking technologies, to collect non-personal and/or personal information about you. We recommend that you review the terms of use and privacy policy for any advertiser with which you are interacting before doing so. Their privacy policy, not ours, will apply to any of those interactions.

Use Your Device Through Our PlatformAnd Services

To better provide you with our Platform and Services, we may ask to access and/or use your related devices (e.g., mobile phones, tablets) to access the software and/or services - for example, we may need to use your device's processor and storage to complete related software installation, or we may need to access your contact list to provide certain interactive functions in our application. You agree to allow us to access and use your device. Please refer to the Privacy Policy and Description for collecting and using information through third-party SDKs for detailed descriptions of these contents. You may also use the guidelines in the Privacy Policy to restrict our use of certain functions on your device.

We will provide further information about how a particular item's software or a particular service can be used and accessed by you in the relevant software or service or in other ways to access your device (for example, stored as part of the installation process of the relevant service through the relevant installer). Please understand that we may not be able to provide you with our relevant Platform or Services if you have not provided us with authorization to use or access your relevant devices.

Any personal information we use or access on your device (as defined in the Privacy Policy) will be treated in accordance with these terms (including our Privacy Policy).

Termination

We reserve the right to temporarily or permanently suspend or terminate your user account or restrict your access to some or all of the services with or without notice to you, including:

We reasonably believe that you have violated these terms, or we reasonably believe on objective grounds that you will violate these terms, including any combined agreements, policies or guidelines and applicable laws or regulations;
Your activities on your account, in our sole discretion,may cause damage to us or our services, or infringe any third-party rights (including intellectual properties);
Responding to requests from law enforcement or other government agencies under effective legal procedures;
Unexpected technical or security issues;
Your account is inactive for a long time.

If we close permanently or terminate your user account, we will inform you in advance, so that you have the time to access and save your information and content, unless we have reason to believe that your continued access to your account will harm us or our services, or violate the requirements of law enforcement or other government agencies (applicable laws or regulations or third-party rights).

Depending on any legal rights you may have, if your account is temporarily or permanently suspended or terminated, access to your username, password, and any relevant information or content associated with your account may be suspended or terminated. Since we do not guarantee that your content will be permanently available, you should back up any content you value.

If you no longer want to use our services, please refer to “Part 4. Your Account”.

Your Legal Rights

No content in these terms shall supersede your obligatory rights under any laws and regulations, and your obligatory rights will apply in the event of any inconsistency with these terms.

General

You agree that no claim shall be made against us for any statement not expressly provided for in these terms. The invalidity of any provision (or part of any provision) of these terms does not affect the validity or enforceability of any other provisions (or the remainder of such provision). If a court finds that we are unable to enforce any part of these terms as drafted, we may, to the extent that applicable laws and regulations are enforceable, replace such terms with similar terms without changing the remaining provisions of these terms. No delay in enforcing any provision of these terms shall be construed as a waiver of any right under such provision. Any rights and obligations under these terms shall, by their nature, continue in force and effect, including but not limited to any obligation of the parties with respect to their liability or compensation (if any), which shall survive the termination or expiration of these terms.

No person other than you and us (subject to any applicable laws and regulations) has the right to enforce these terms against anyone, and you may not delegate, assign or transfer these terms or any rights or obligations under these terms without our prior consent. To the extent permittable by applicable laws and regulations, we are free to assign, transfer or subcontract these terms or all or part of our rights and obligations under these terms without your prior consent or notice. You acknowledge and agree that in no event shall our partners or affiliates assume any liability under these terms.

Entire Agreement. These Terms constitute the whole legal agreement between you and us and govern your use of the Services and completely replace any prior agreements between you and us in relation to the Services.

Security. We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and Platform to access our Services. You should use your own virus protection software.

Applicable Law and Dispute Resolution

Unless otherwise provided by the applicable laws and regulations of your jurisdiction (for example, you may have access to local courts (including small claims courts (or similar courts)) in your jurisdiction, these terms and any dispute or claim arising out of or in connection with them shall be construed and governed by the laws of the United Arab Emirates.

Any dispute arising out of or in connection with these terms, including any issues relating to the existence, validity or termination of these terms, shall be arbitrated by Dubai International Arbitration Center ("DIAC") in accordance with such arbitration procedures and ultimately resolved by arbitration. The arbitration rules of Dubai International Arbitration Center ("DIAC Rules") currently in force are deemed to be incorporated by reference into these terms. The arbitration shall take place in Dubai. The arbitration tribunal shall consist of three (3) arbitrators. The language of arbitration shall be English.

Contact Us

You can contact us at [email protected] or write to us.

Mail Address: Dubai Internet City (DIC) 16, United Arab Emirates (P.O. Box: 501913)

Supplementary Terms for App Stores

To the extent permitted by applicable law, the following supplementary terms shall apply:

By accessing the platform through a device manufactured by Apple Inc. ("Apple"), you expressly acknowledge and agree that:

Apple is not a party to these terms with you.
The license granted to you pursuant to this Agreement is limited to the personal, limited, non-exclusive and non-transferable rights, so that the installation of the platform on Apple authorized Apple devices that you own or control for personal and non-commercial use is subject to the rules of use set forth in the service terms of Apple App Store.
Apple is not responsible for the platform or its content, nor is it liable for any maintenance or support services related to the platform.
If the platform fails to comply with any of the applicable warranties, you may notify Apple and Apple will refund you the purchase price of the platform (if any). To the maximum extent permitted by applicable law, Apple assumes no other warranty obligations with respect to the platform.
Apple is not responsible for resolving any claims made by you or third parties concerning the platform or your ownership or use of the platform, including but not limited to (a) product liability claims; (b) any claim that the platform does not comply with the requirements of any applicable law or regulation; (c) claims arising under consumer protection or similar laws and regulations.
If any third party claims that the platform or your ownership and use of the platform violates such third party's intellectual property rights, Apple shall not be responsible for investigating, defending, settling or removing claims for such infringement of intellectual property rights.
You represent and warrant that (a) you are not in a country embargoed by the US Government or designated by the US Government as a state sponsor of terrorism; (b) you are not on any list of prohibited or restricted parties of the US Government.
Apple and its subsidiaries are third-party beneficiaries of these terms, and once you accept the terms and conditions of these terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.
Ludoexplicitly authorizes multiple users to use the platform through family sharing or any similar functions provided by Apple.

Supplementary Terms for Google Play

By downloading the platform from Google Play (or its successor) operated by Google Inc. or one of its affiliates ("Google"), you expressly acknowledge and agree that:

(a) Google Play Terms of Serviceand Google Play Business and Planning Policy or all other terms that Google designates as default end user license terms for Google Play (collectively, the "Google Play Terms"), and (b) other terms and conditions in these terms shall apply to your use of the platform downloaded from Google Play.
You hereby confirm that Google has no responsibility or obligation for the compliance or non-compliance of Ludoor you (or any other user) under these terms or Google Play Terms.

Yalla Ludo Virtual Items Policy

Our Virtual Items Policy updated in September 18,2024.

1. How you can get Golds and Diamonds

Purchases Methods

In-app purchases: From time to time, We may offer Goldsand Diamonds for purchases through the App Store, Google Play, or other application platforms (collectively "in-app purchases"). If you choose to make an in-app purchase, you will be prompted to enter details for your account with the mobile platform you are using (e.g., Apple, Android, etc.) ("your IAP Account"), and your IAP Account will be charged for the in-app purchase in accordance with the terms disclosed to you at the time of purchase as well as the general terms for in-app purchases that apply to your IAP Account. The price of the Golds and Diamonds will be displayed at the point of purchase. All charges and payments for Golds and Diamonds will be made in the currency specified at the point of purchase through the relevant payment mechanism. Currency exchange settlements, foreign transaction fees, and payment channel fees, if any, are based on your agreement with the applicable payment provider.
Yalla Pay Center: the only third-party payment method we may, from time to time, approve to offer Golds and Diamonds for purchase. Yalla Pay Center(https://www.yallapay.live/home), is an aggregation platform set up to support third-party payment for various Yalla products, providing users with convenient and safe third-party recharge services. If you choose to use Yalla Pay Center to recharge, you will need to create an account with Yalla Pay Center ("Yalla Pay Account") according to Yalla Pay Center Terms of Service and Privacy and Cookie Policy. The price of the Golds and Diamonds will be displayed at the point of recharge. All charges and payments for Golds and Diamonds will be made in the currency specified at the point of purchase through the relevant payment mechanism. Currency exchange settlements, foreign transaction fees, payment channel fees, telecom charges, etc., if any, are based on your agreement with the applicable payment provider.
Once youcomplete the order payment through Yalla Pay Center, you understand and agree that Yalla Ludo is not responsible for any transactions processed by third parties or any payments to third parties. You agree to bear all costs and taxes associated with Yalla Pay Center and that all prices and availability of Yalla Pay Center may change from time to time.
You will be responsible for the payment of any Golds and Diamonds purchased by you. Once your purchase has been completed, your user account will be credited with Golds and Diamonds.
Unless required by applicable laws in your jurisdiction, in any event, any order that has been completedis not refundable (no matter whether the virtual goods and virtual currency purchased have been used or not).
If you live in the European Union, you have certain rights to withdraw from a purchase under the Consumer Rights Directive and its implementing legislation. However, if you purchase Golds and Diamonds, you acknowledge and agree that we start supplying the Golds and Diamonds to you promptly once the purchase is complete,and therefore, your right to cancel or withdraw from the agreement to purchase is lost at this point.

You can also collect Golds in the following ways.

Win the game in Yalla Ludo
Participate in activities(such as Daily Tasks)
Sign-in may give you Golds at random
Other methods YallaLudo may add

You can also collect Diamonds in the following ways.

Participate in activities(such as Daily Tasks)
Runhis/her own room to win Diamond as rewards
Sign-in may give you Diamondsat random
Other methods Yalla Ludo may add
There is no obvious difference between the Golds and Diamonds collected and purchased by the usersthrough the above methods and users can use them for the same service as well in Yalla Ludo. However, because the Golds and Diamonds collected by users through the above methods are generated by the system and are NOT purchased by users, you agree that Yalla Ludo has the absolute right to manage, regulate, control, modify and/or eliminate such Golds and Diamonds as it sees fit in its sole discretion in any general or specific case, and that Yalla Ludo will have no liability to you based on its exercise of such right.

2. How you can use Golds and Diamonds

Golds can be used to：

Participatingin games
Purchase of profile frames
Other existing uses and uses Yalla Ludo may add in the future

Diamonds can be used to：

Upgradefor chests to get more rewards
Purchaseof profile frames, room themes, dice skins, chat bubbles and token skins
Other existing uses and uses Yalla Ludo may add in the future
Yalla Ludohas the right to adjust the uses and usage rules of Golds and Diamonds from time to time.
The Golds in your account will be consumed because they are used.
Golds and Diamonds cannot be converted into or exchanged for cash, or be refunded or reimbursed by us for any reason.
Golds and Diamonds can only be used on Yalla Ludoand as part of our services, and cannot be combined or used in conjunction with other promotions, coupons, discounts, or special offers, except those designated by us.
No Goldsand Diamonds may be assigned or transferred to any other user of the services or third party except as otherwise expressly permitted by us in writing. The sale, barter, assignment, or another disposal of any Golds and Diamonds, other than by us, is expressly prohibited.
Accrued Goldsand Diamonds shall not constitute property and will not allowed to be transferable in the following conditions: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.
Any Golds and Diamonds assigned, sold, or otherwise transferred without ourprior wrote consent are void. Any user of the services who violates this term may have his or her account terminated by us, have Golds and Diamonds forfeited from his or her account, and/or be subject to liability for damages, litigation, and transaction costs.
All Golds and Diamonds of a user will expire automatically upon termination of his/heraccount for any reason.
We reserve the right to deduct Goldsand Diamonds from your account if the user acquires them illegally or fraudulently.
You agree that we have the right to manage, regulate, control, modify and/or eliminate such Goldsand Diamonds, when we have a valid reason to do so such as when we reasonably believe you have violated this Policy, you are in breach of any applicable law or regulation or for legal, security or technical reasons. We will have no liability to you based on our exercise of such right.

3. Special description

Virtual Items and subscription services require users to purchase from officially approved channels such as App Store/Google Play or Yalla Pay Center,

Handing over your account to others for operation, conducting private transactions with others, prohibited proxy recharge ( any purchase of Golds and Diamonds through unofficial channels, or entrusting accounts to others to recharge on their behalf are strictly forbidden. The common types of prohibited proxy recharges (including but not limited to, purchase and recharge from nonofficial third-party recharge platforms, private transactions with third parties, and provision of user accounts to log in and recharge from third-party devices) or malicious refunds after recharging are all violations of the platform rules. These actions will disrupt the normal management of the platform, and will also put users' accounts and personal information at risk including but not limited to the leakage of users' information, fraudulent use of credit cards, failure of recharge, and the malicious theft of accounts. Moreover, these types of recharge and/or refunds are mostly scams, which can easily cause property damage. Yalla Ludo will always crack down on the aforementioned behaviors and maintain the right to pursue legal liabilities according to applicable law.

In response to the aforesaid violations, the platform has rights to take measures including but not limited to the following:

Take back all the virtual currency and purchased items in the account suspected of proxy charging or malicious refund.
Freeze all remaining virtual items in the accountsuspected of the malicious refund until the refund is canceled or the amount of refund is reimbursed in full.
Time-limited or permanent ban on the account.
We are not liablefor any losses or damages caused by recharging on unofficial proxy recharge, malicious refunds, or account transactions.

You may cancel your account at any time, and Yalla Ludo may terminate your account in accordance with the Terms. All the Golds and Diamonds in your account will be forfeited immediately upon the cancellation or termination of your account. There will be no refunds for any unused or unredeemed Golds and Diamonds. So we recommend that you use them before terminating your account.

If you have any problems with Golds or Diamonds, please give your feedback or report in Yalla Ludo APP Support in Settings or email to [email protected].

If you find any proxy recharge, malicious refunds, account transactions and other violations conducted by any user, please report it immediately in the upper left-hand corner of his/her profile in Yalla Ludo APP.

Copyright Policy

Yalla Ludo respects the intellectual property rights of others, and we expect you to do the same. Yalla Ludo Terms of Service and Community Guidelines do not allow posting, sharing, or sending any content that violates or infringes someone else's copyrights, trademarks or other intellectual property rights.

Copyright

Copyright is a legal right that protects original works of authorship (e.g., music, photos, videos, etc.). Generally, copyright protects an original expression of an idea but does not protect underlying ideas or facts.

Copyright Infringement

We do not allow any content that infringes copyright. Any use of copyrighted content of others without proper authorization or legally valid reason may lead to a violation. In some cases, you may be required to provide evidence to prove that you are entitled to use copyrighted content of others.

Removal of Content; Suspension or Termination of Account

Any user content that infringes other person's copyright may be removed. Your account may be suspended or terminated for multiple copyright violations in connection with your use of the Yalla Ludo Website or app, or other violations of the Terms of Service and Community Guidelines.

Copyright Infringement Notification

If you believe that your copyright-protected work was posted on Yalla Ludo's site or app, or otherwise hosted by Yalla Ludo without authorization, you may submit a copyright infringement notification.We will process and protect such personal data in accordance with the relevant provisions of our privacy policy.

The notification must include the following:

An email address, physical address and a phone number so that we and the uploader of your work can contact you.
A clear and complete description of your work that you believe has been infringed.
The URL or other identifying location of the allegedly infringing work.
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law.
A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the copyright owner.
The physical or electronic signature of the copyright owner or an authorized representative of the copyright owner. To satisfy this requirement, you may type your full legal name (not that of a company) at the bottom of your notification.

Submit the above information to us:

By Email: [email protected]; or

By Mail: Yalla Technology

Address: P.O. Box 501913, DIC16, Dubai Internet City, UAE

Attention: Copyright Infringement

Before submitting a notification, please be aware of that intentionally submitting a misleading or fraudulent report may lead to liability for damages under section 512(f) of the United States Digital Millennium Copyright Act (DMCA) or similar laws in other countries.

We will process and protect such personal data in accordance with the relevant provisions of our privacy policy.

Copyright Infringement Counter-Notification

If you receive a copyright infringement notification that you believe to be in error, you may provide us with a counter-notification.

The counter-notification must include the following:

Your contact information, including your full legal name (not that of a company), an email address, a physical address, and a phone number. If you are an authorized representative of the uploader, such as an attorney, please be sure to specify your relationship to the uploader.
Identify the location, including any URL, of the work that has been removed or disabled.
You must agree to and include the following statement: "I consent to the jurisdiction of the Federal District Court for the district in which my address is located, or if my address is outside of the United States, the judicial district in which Yalla Ludois located, and will accept service of process from the claimant."
And the following statement: "I swear, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled."
Your physical or electronic signature. To satisfy this requirement, you may type your full legal name (not that of a company) at the bottom of your electronic counter-notification.

Submit the above information to us:

By Email: [email protected]; or

By Mail: Yalla Technology

Address: P.O. Box 501913, DIC16, Dubai Internet City, UAE

Attention: Copyright Infringement Counter

The counter-notification process may take no less than 10 business days to complete, please be patient. During this time, the copyright claimant may file an action seeking a court order to keep the content down. Please note that we will forward the entire counter-notification to the copyright claimant, including any personal information you provide, and the counter-notification may be made public. The claimant may use this information to file a lawsuit against you.

If we do not receive notice within 10 business days that the original reporter is seeking a court order to prevent further infringement of the material at issue, we may replace or cease disabling access to the material that was removed. The decision to re-post any material is at Yalla Ludo's sole discretion.

We will process and protect such personal data in accordance with the relevant provisions of our privacy policy.

Trademark

A trademark is a word, symbol, slogan, design, or combination of any of the foregoing that identifies the source of a product or service and distinguishes it from other products or services.

Yalla Ludo's policies prohibit any content that infringes on another person's trademark. Using another person's trademark in a way that may mislead or confuse people to believe that you are affiliated with the trademark owner may be a violation of our trademark policy.

However, using another person's trademark for the purpose of accurately referencing the trademark owner's products or services, or to compare them to other products or services, is generally not considered a violation of our trademark policy.

Removal of Content; Suspension or Termination of Account

Any user content that infringes other person's trademark may be removed. Your account may be suspended or terminated for multiple trademark violations in connection with your use of the Yalla Ludo site or app, or other violations of the Terms of Service and Community Guidelines.

Trademark Infringement Notification

Yalla Ludo may investigate reports that are submitted by the trademark holder or their authorized representative. You can submit a trademark report to us through email ([email protected]), by providing the following information:

Your contact information, including your full name, physical address, email address and a phone number. Please note that we mayprovide your information and details of your report to the person who posted the content or owns the account you are reporting. This person may contact you with the information you provide.
Your relationship to the trademark owner.
A clear and complete description of your trademark that you believe has been infringed, including the jurisdiction of registration, registration number, trademarked goods and services class.
A scan of trademark registration certificate or a direct link (URL) to your trademark record.
Information about the allegedly infringing content, including the URL or other identifying location of the allegedly infringing content, and a description of how the content has been infringing your trademark.
A statement that you have a good faith belief that use of the trademark described above, in the manner complained of, is not authorized by the trademark owner, its agent, or the law.
A statement, made under penalty of perjury, that the above information is accurate, and that you are the trademark owner or are authorized to act on behalf of the owner.
The physical or electronic signature of the trademark owner or an authorized representative of the trademark owner.

If we remove content in response to a report of trademark infringement, we may notify the person you reported to inform them the content was removed. We may also provide them with your contact information, including your email address and the name of the trademark owner, and/or details of your report.

We will process and protect such personal data in accordance with the relevant provisions of our privacy policy.

General Note:

As a Yalla Ludo user, you are responsible for the content you post. If you have questions about copyright law or trademark law, such as questions about whether your content or your use of another person's name or brand infringes or otherwise violates another person's rights, you may want to contact an attorney. If you are unsure whether the material you plan to report to us is infringing or otherwise violating another person's right, you may also want to first seek legal advice before reporting such content to us.

If you submit a report or infringement notification to us, we may contact you if we have additional questions about your report or notification. Please note that Yalla Ludo is not in a position to adjudicate disputes between third parties, and may not be able to remove the content or suspend the account you reported for infringement or violation. As an alternative, you may want to contact the person who posted the content or owns the account to try to resolve your issue directly.

Yalla Ludo Community Guidelines

Yalla Ludo Community Guidelines, which we update from time to time, are an important code of conduct for a safe and friendly environment. Violation of the guidelines may result in your account and/or content being removed. In addition, users must also follow their local laws. We reserve the right to monitor and report content to authorities, as permitted by applicable law.

Our Terms of Service and guidelines exist to foster trust, respect, and a positive environment for everyone in this community. We trust all users to respect the community and keep Yalla Ludo harmonious and welcoming for everyone.

Yalla Ludo is simply NOT the place to post, share, or promote any of the following, including:

Harmful or dangerous content

When you use Yalla Ludo you are joining a global community. Don't post or share content that could harm other users or encourage them to harm themselves - whether through physical, emotional, financial, or legal harm.

Terrorist organizations and any other criminal organizations are strictly prohibited from using Yalla Ludo.
DO NOT use Yalla Ludo to promote and support these organizations or individuals.
DO NOT post, share, or send any content that depicts dangerous acts, self-injury, or suicide, nor provide any content that encourages other people to engage in such activities.
DO NOT post, share, or send any content that depicts, promotes, encourages, or provides instruction for eating disorders.
DO NOT intimidate or threaten other people, including threats of physical harm against a specific individual.
DO NOT use Yalla Ludo to sell or encourage the use of weapons, bombs, drugs, or any other regulated goods prohibited by local laws.
DO NOT use Yalla Ludo to encourage or promote online gambling or other financial schemes.
DO NOT post, share, or send any content that involves illegal activities.

Graphic or shocking content

Yalla Ludo is not the place for graphic, violent, shocking, or sensational content. If you wouldn't show this content to your parents or children, please don't post it here.

DO NOT post, share, or send any violent, graphic, shocking, or sensational content, nor provide any content that incites others to commit acts of violence.

Discrimination or hate speech

Yalla Ludo is an inclusive community. It is not OK to attack or incite violence against other users.

DO NOT post, share, or send any content that incites hatred against a group of people based on their race, ethnicity, religion, nationality, culture, disability, sexual orientation, gender, gender identity, age, or any other discrimination.
DO NOT post, share, or send contents that may trigger hostility, including trolling or provocative remarks.

Nudity or sexual activity

Yalla Ludo community is not the place for sexually explicit content or content intended for sexual gratification. If it isn't something suitable to be done or shown in public view, don't post it.

Yalla Ludostrictly prohibits any content that contains, promotes, or encourages sexual assault, sexual abuse, sexual exploitation, or sexual violence. DO NOT post any such content.
DO NOT post, share, or send explicit content, sexual content, or nudity.
DO NOT provide content related to prostitution, solicitation, or any other types of sex trade.

Child safety infringement

Yalla Ludo takes child safety with the utmost seriousness. If we become aware of content that sexually exploits, targets, or endangers children, we may report cases to law enforcement and cooperate with them, as appropriate.

Yalla Ludostrictly prohibits any sexually explicit content featuring minors or content that sexually exploits minors. DO NOT post any such content.
Yalla Ludomay remove or limit access to photos containing nudity, sexually suggestive acts, or unintentionally provocative content involving minors, as such photos could be used by others in unanticipated ways.
DO NOT post, share, or send any content about online dating with minors, compensated dating, invasion of a minor's privacy, or other content that endangers minors' physical and mental health.
DO NOT use public posts or private messages to harass underage users.
DO NOT use the app if you are under 13, or the minimum age for your country or region if designated differently in the Privacy Policy and Terms of Service .

Harassment or cyberbullying

We work hard to promote a positive environment and an abuse-free experience for our users. Please keep your interactions civil and treat all users with respect.

DO NOT use public posts and/or private messages to harass other people.
DO NOT disclose others' personally identifiable information, such as address, phone number, email address, ID number, and credit card number.
DO NOT deliberately degrade, humiliate, defame, or bully other people, nor encourage other users to do so.

Impersonation, spam, scams, or other misleading content

Our community values high-quality, engaging content. Content that is spammy, fake, fraudulent, or misleading is prohibited and will be removed.

DO NOT impersonate another person or organization by creating fake identities, confuse others into believing that your relationship with another person or organization is something it is not, or post misleading content to make money.
DO NOT create artificial traffic by any means, such as trading comments, hiring others or being hired to write comments, sharing repetitive content, sending chain letters, and using deceptive information to encourage views, likes or comments.
DO NOT post any content, or conduct any activity, that harms members of our community. This includes defrauding users, phishing schemes, and deceptive practices.

Intellectual property

Yalla Ludo is a place for creativity and expression that is unique and original.

DO NOT post, share, or send any content that violates someone else's copyrights, trademarks, or other intellectual property rights.

Other malicious activity

In addition to the content and behavior outlined above, our policies prohibit activity that undermines the Yalla Ludo service or damage Yalla Ludo's legitimate interests.

DO NOT interfere with Yalla Ludo's daily operation, hack its website or associated networks, or bypass its measures to restrict users' access.
DO NOT distribute files that contain viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.
DO NOT modify, adapt, translate, reverse engineer, disassemble, decompile, or create any derivative products based on Yalla Ludo, including any files, tables or documentation, nor attempt to regenerate any source code, algorithms, methods, or techniques embodied in Yalla Ludo.
DO NOT use automated scripts to collect information from Yalla Ludo.
DO NOT pretend to be Yalla Ludoofficials to trick users into making a fake recharge, etc.
DO NOT use bug to implement behaviors that benefit, damage the game environment, or adversely affect other players
DO NOT purchase or obtain virtual currency and subscription services through channels that are not officially authorized by Yalla Ludo;
DO NOT conduct account, virtual currency, or gift transactions with others without authorization;
DO NOT maliciously apply for a refund after recharging and using virtual currency and subscription services, which will cause losses to the platform.
DO NOT try to make illegal profits and harm the interests of the platform by any other way to circumvent the rules of the platform.

Any activity by any member of the Yalla Ludo community that harms, defrauds, or misleads other users or harms our community will be considered a violation of our Community Guidelines and may result in your content and/or account being removed.

Thank you for being wonderful community members and doing your part to maintain a safe and enjoyable space for all users. If you see any content that you believe violates the Terms of Service and/or the Community Guidelines, please report it in Yalla Ludo APP so we can review and take appropriate action. If you have further concerns, please contact [email protected].

Yalla Ludo Device Permission Invocation List

Device permission	Service function	Description of functional scenarios	Whether it can be closed
Network access	Core service function	Reading and updating App content	Yes. APP content cannot be read and updated in real time after it is closed, and the APP cannot be used normally
Media file storage	Stable operation of APP	Log information recording and information caching	Yes. It will only affect the corresponding function after it is closed, and will not affect other APP functions
Camera	Core service function	Shooting/scanning/video call	Yes. It will only affect the corresponding function after it is closed, and will not affect other APP fuctions
Microphone	Core service function	Voice message/voice call	Yes. It will only affect the corresponding function after it is closed, and will not affect other APP functions
Notification	Send notification	Pushing notifications	Yes. It will only affect the corresponding function after it is closed, and will not affect other APP functions
Bluetooth	Bluetooth connections	Viewing configuration of the local Bluetooth phone, making and accepting connections with paired devices	Yes. It will only affect the corresponding function after it is closed, and will not affect other APP functions
Read the clipboard	Convenient input	Users independently and convenient search operation	Yes. It will only affect the corresponding function after it is closed, and will not affect other APP functions
Read program list	Retrieve running applications	Allows application to retrieve information about currently and recently running tasks. May allow malicious applications to discover private information about other applications.	Yes. It will only affect the corresponding function after it is closed, and will not affect other APP functions

Description for collecting and using information through third-party SDKs

To ensure the implementation of related functions of Yalla Ludo and the safe and stable operation of the app, we may access SDKs provided by third parties to implement related functions.

The third-party SDKs we access serve the needs of you and other users, so we may adjust the third-party SDKs we access to meet new service requirements and changes in service functions. Of course, we will keep you updated on access to third-party SDKs in this description.

1.Login Shortcut

Name	Apple
Company	Apple Inc.
Function	Quick sign-in and log-in
Collected Information	Access UID, username, and email address
Privacy Policy Link	Click to view

Name	Huawei
Company	Huawei Device Co., Ltd.
Function	Quick sign-in and log-in
Collected Information	Access UID, username, profile picture and age
Privacy Policy Link	Click to view

SDK	Honor
Company	Honor Device Co., Ltd.
Function	Honor account login
Collected Information	Access UID, username, profile picture and age
Privacy Policy Link	Click to view

Name	Facebook
Company	Meta Platforms, Inc.
Function	Quick sign-in and log-in
Collected Information	Access UID, username, profile photo, contacts, and email address
Privacy Policy Link	Click to view

Name	YallaChat
Company	Yalla Technology FZ-LLC
Function	Quick sign-in and log-in
Collected Information	Access UID, username, profile photo, birthday, gender, region,contacts,mobile phone
Privacy Policy Link	Click to view

SDK	Twitter
Company	X Corp.
Function	Provides the function for Twitter users to log in to the app
Collected Information	Access UID, profile information( such as your name, location, description, and profile and header photos), tweets, account settings, lists of Twitter accounts, your collections of Tweets, other accounts who you follow, mute, and block.
Privacy Policy Link	Click to view

SMS & Push Notifications

SDK	Firebase Cloud Messaging
Company	Google LLC
Function	Cloud message
Collected Information	Firebase installation IDs
Privacy Policy Link	Click to view

SDK	Infobip SMS
Company	Infobip ltd.
Function	SMS verification code
Collected Information	Traffic data (e.g.routing, type, duration and time of communication), phone number, IP address
Privacy Policy Link	Click to view

SDK	Yunpian International SMS
Company	YunPian Technology Limited
Function	SMS verification code
Collected Information	Phone number
Privacy Policy Link	Click to view

SDK	Nxtele SMS
Company	NXCLOUD ASIA PTE. LTD.
Function	SMS verification code
Collected Information	Phone number, device models, operating system version numbers, device identifiers (Android such as IMEI, AndroidID, OAID, IMSI, ICCID, GAID, MEID, iOS such as IDFV, IDFA; different identifiers will be different in terms of validity, whether they can be reset by users and how they obtain them), software version numbers, login IP addresses, how the network is accessed, types and status, network quality data, operation logs, service logs, device MAC addresses, storage and telephone rights, and software list information
Privacy Policy Link	Click to view

Storage

SDK	AWS
Company	Amazon Web Services, Inc.
Function	File storage
Collected Information	Audio and video information, Network type, WIFI and cellular signal status, read storage (albums, media, and other files) permissions
Privacy Policy Link	Click to view

SDK	Qiniu Kodo
Company	Qiniu Information Technology Co, Ltd
Function	File storage
Information Collected	Picture,Network type, WIFI and cellular signal status, read storage (albums, media, and other files) permissions
Privacy Policy Address	Click to view

Audio & Video

SDK	Agora
Company	Agora Lab, Inc.
Function	Voice and video calls
Collected Information	Device information, internet information, voice data, video data
Privacy Policy Link	Click to view

SDK	ZEGO
Company	ZEGOCLOUD PTE. LTD.
Function	Voice and video calls
Collected Information	Network type, user local IP address, WIFI and cellular signal status, OS type, model information, CPU information, memory information, device power, audio stream data, video stream data, Bluetooth, network latency, packet loss rate, video frame rate, bit rate, resolution, audio bit rate, sample rate
Privacy Policy Link	Click to view

Others

SDK	AppsFlyer for games
Company	AppsFlyer Ltd.
Function	Installation data attribution analysis
Collected Information	IMEI, IDFA, Android ID, OAID
Privacy Policy Link	Click to view

SDK	ishumei
Company	Beijing Shumei Shidai Technology Co., Ltd.
Function	Device Fingerprint
Collected Information	Device basic information, including device brand, device manufacturer, device model, device name, device system type and version information, device basic configuration, device basic settings, device environment. Access equipment identification information such as IMEI, network base station information, read and save equipment information and record logs, obtain MAC addresses of equipment, and obtain network access method information.
Privacy Policy Link	Click to view

SDK	Google AdMob
Company	Google LLC
Function	Ads
Collected Information	Userid, IP address, user product interactions and interaction information, diagnostic information, Android advertising (ad) ID, app set ID, and, if applicable, other identifiers related to signed-in accounts on the device
Privacy Policy Link	Click to view

SDK	Geetest
Company	WUHAN JIYI NETWORK TECHNOLOGY CO., LTD.
Function	Man-machine check,behavior check
Collected Information	Device information, device network information, device environment information, user bio-track information, other information
Privacy Policy Link	Click to view

SDK	YYEVA
Company	YY Live Inc.
Function	Gift animation playback function
Collected Information	NA, Tool plug-ins ONLY
Privacy Policy Link	NA

Yalla Ludo Adaption Area List

If you are a user located in the undermentioned district, the terms set out below under the name of your jurisdiction apply to you in addition to the terms set out in our Privacy Policy.

Algeria

With regard to the protection of personal data of local residents in the processing of personal data, we comply with Law No. 18-07 of 10 June 2018 on protection of natural persons in personal data processing (“Law No. 18-07”).

Bangladesh

With regard to the protection of personal data of local residents in the processing of personal data, we comply with Digital Security Act 2018 (“DSA 2018”).

California

These additional disclosures are the categories of personal information that are collected and disclosed for commercial purposes, as required by the California Consumer Privacy Act. Depending on how you interact with Yalla Ludo, personal information that we may have collected or disclosed for commercial purposes during the past twelve months falls into the following categories as defined by the California Consumer Privacy Act:

Identifiers, such as your name, alias, address, mobile phone number, or IP address;

Personal information described in subsection (e) of section 1798.80 of the California Civil Code, such as credit card number;

If we conduct a user survey or analysis, then the features (such as age or gender) of the protected classification under California or U.S. federal law;

Business information, such as purchase activities;

Information on Internet or other electronic network activities, including content interaction information, such as content download, streaming and playback details;

Biometric information, such as your voice or appearance, for example, if you choose to participate in a presentation of a voice or image recognition service;

Geographic location data, such as the location of your device or computer, for example, if you have location services enabled to enhance your experience through the event app we provide;

Audio, visual, electronic or other similar information, including information when you communicate with us by telephone or other means;

Professional or employment-related information, such as business data that you may provide;

Inferred data, such as information about your preferences;

Your rights. Under the California Consumer Privacy Act, you may have the right to request us to provide information about the personal information you collect, or to access or delete your personal information. If you wish to perform any of the above operations, please contact us. Depending on your data selection, some of our services may be restricted or unavailable.

No personal information are sold. During the past twelve months, we have not sold any personal information of consumers, as these terms are defined under the California Consumer Privacy Act.

No discrimination. We do not discriminate against any consumer who exercises their rights under the California Consumer Privacy Act.

Egypt

If you are using our services in Egypt, the following additional terms apply.

You declare that you are over the age of 18. If you are under the age of 18, please have your parent or legal guardian read this with you. If you are reviewing these terms as the parent or legal guardian of a user who is under the age of 18, you hereby declare that such user is above the age of 13 and that you have read and acknowledged our Privacy Policy and Terms of Service and agree to the use by your child of the Platform and registration for an account.

If you wish to reach the Yalla Ludo’s Data Protection Officer, contact us at: [email protected].

EU GDPR

We will observe and comply with the requirements of the EU GENERAL DATA PROTECTION REGULATION (GDPR) to protect the rights of natural persons with regard to the processing of personal data and on the free movement of such data.

You have the following rights regarding the processing of your data by us：

The right to lodge a complaint with a supervisory authority in accordance with Art. 13(2)(d) GDPR and Art. 14(2)(e) GDPR

Theright of access by the data subject in accordance with 15 GDPR
Theright to rectification in accordance with 16 GDPR
Theright to erasure (‘right to be forgotten’) in accordance with 17 GDPR
Theright to restriction of processing in accordance with 18 GDPR
Theright to data portability in accordance with 20 GDPR
Theright to object in accordance with Art. 21 GDPR

If you wish to reach the Yalla Ludo’s Data Protection Officer, contact us at: [email protected].

India

Sensitive Personal Information

"Sensitive Personal Information" means passwords, financial information (such as bank account or credit card or debit card or other payment instrument details), biometric data, data relating to physical or mental health, sex life or sexual orientation, and/or medical records or history, and similar information, but does not include information available in the public domain, or provided under Indian laws, including the Right to Information Act, 2005.

Sharing Of Your Sensitive Personal Information

In the circumstances enumerated in the Privacy Policy, where we permit any third parties to collect and use your Sensitive Personal Information, we shall (i) ensure that such third parties maintain the same security standards that are adhered to by us for the protection of your Sensitive Personal Information and (ii) take reasonable measures to ensure that the third parties do not further disclose the Sensitive Personal Information.

Correction of Your Personal Information & Withdrawal Of Consent

If you believe we hold any other Personal Information about you or your children, and that information is inaccurate, or you have queries regarding the processing, transfer or end-use of your Personal Information, please contact us at [email protected].

You do not have the right to retrospectively retract consent or request for deletion of records required for statutory purposes but can withdraw consent to any further processing of your or your children's Personal Information.

Security Measures of Your Personal Information

In accordance with applicable data privacy laws and regulations in India, we shall take appropriate, reasonable technical and organisational measures to prevent the loss of, damage to or unauthorised access to or processing of your Sensitive Personal Information.

Age Restrictions

Parental consent is required for children under the age of 18 years who wish to use our services. Where the users are children, their parents understand and acknowledge that our collection, storage and processing of Personal Information shared with us, shall be used for the lawful purposes set out in the Privacy Policy and is considered necessary for us to provide the services.

Libya

Age Restrictions

You must be at least 18 years of age to use Yalla Ludo, in accordance with Article No.9 of Law No.17 of 1992 regulating the conditions of minor, which stipulates that the age of majority is 18 years.

Protect Yourself

Once you are exposed to any electronic crime, you shall connect to the Internal Security Agency via Phone +218924147224 or via email [email protected].

Morocco

With regard to the protection of personal data of local residents in the processing of personal data, we comply with Law No 09-08 relating to protection of individuals with regard to the processing of personal data and its implementation Decree n° 2-09-165 of May 21, 2009 (together the DP Law).

Saudi Arabia

We comply with "The General Rules for Maintaining the Privacy of Users' Personal Data" ("CITC") promulgated "Procedures for Launching Services or Products Relying on Users' Personal Data or Personal Data Sharing).

In order to fulfill the basic obligations of Service Provider, we have passed the internationally recognized ISO27001 certification in terms of organizational management;
We obtain the express consent of the user before processing the user data;
Users have the right to correct data at any time;
We provide a method to copy a copy of personal data.
Turkey

If you are using our services in Turkey, the following additional terms apply along with the contents of the foregoing Policy. In the event of any conflict between the following additional terms and the provisions of the main body of this policy, the following terms shall prevail.

Legal bases for the processing your personal data. Yalla Ludo relies on the following legal bases while processing your personal data in accordance with Article 5 of the Law No. 6698 on Protection of Personal Data:

processing is explicitly laid down or dictated by laws
processing of your personal data is necessary provided that it is directly related to the conclusion or fulfilment of the contract between us
processing is mandatory for us to be able to comply with our legal obligations
the relevant data is made available to the public by yourself
processing is mandatory for the establishment, exercise or protection of a right
processing is mandatory for our legitimate interests, provided that it does not violate your fundamental rights and freedoms
your explicit consent (Please note that we rely on this legal basis only when we require your consent for the processing and we do not rely on this legal basis if and when we rely on one of the other legal grounds above)

Your rights. According to Article 11 of the Data Protection Law, you have the following rights with respect to your personal data:

the right to learn whether we process your personal data,
the right to request information with regard to such processing, if we process your personal data,
the right to learn the purposes of the processing and whether they are used for such purpose or not;
the right to know the third parties within or outside the country, to whom we transfer your personal data,
the right to request correction of incomplete or inaccurate personal data,
the right to request deletion or destruction of your personal data under the conditions set forth in Article 7 of the Data Protection Law,
the right to request that we notify the third parties, to whom we transferred your personal data, about the correction, deletion and/or destruction of your personal data per your request within the scope of the foregoing two items,
the right to object to the negative results about you that are due to the analysis of your personal data processed solely by automated means,
the right to claim indemnification for damages incurred due to illegal processing of your personal data.

You may exercise your rights listed above by contacting us at [email protected].

The requests found in your application will be resolved as soon as possible according to the nature of your request and within thirty days at the latest free of charge. However, if your request incurs additional cost to us, then you may be charged over the tariff fee reasonably.

United Arab Emirates

In particular, we will comply with the requirements of Federal Decree - Law NO. 45 of 2021 on Personal Data Protection and DIFC DP Law. If you use the platform in the United Arab Emirates ("UAE"), in addition to the above personal data processing requirements, we will also abide by the following terms:

In accordance with Article 39 of Part 6: Rights of Data Subjects of DIFC DP Law, you will not be discriminated against when using the platform services.

Children

In the case of users located in the United Arab Emirates, the minimum age to be able to legally agree to commercial transactions is 21 (under the Hijri calendar). However, a minor, who is between the ages of 18 and 21 may obtain a court order giving him/her permission to engage in specific commercial transactions. In addition, a minor who is above the age of 7 years old may engage in commercial transactions subject to their guardian's approval.

Yalla Ludo Account Cancellation Policy

[Special Note] Dear users, before you start Yalla Ludo account cancellation process, we would like to make the following special instructions for you: Yalla Ludo will cease to provide this account with our high-quality and diversified products and services, which will inevitably bring inconvenience to you, especially the after-sales rights protection. Once your Yalla Ludo account is canceled,it cannot be restored. Please consider carefully before the cancellation.

If you still decide to cancel your Yalla Ludo account after careful consideration, please read carefully and fully understand this Yalla Ludo Account Cancellation Policy (the ＂policy＂). After accepting all its terms, please proceed with the next step according to our operation guidelines for cancellation. By starting a cancellation through the cancellation method provided in Part 3, you are deemed to have accepted to sign and abide by the entire terms of this policy. If you need to use our services again after the cancellation, you are welcome to re-register using your mobile phone number, email address or other methods allowed by us. At the same time, we also want to know about your experience with our products/services, and you can contact us by email to [email protected], so that we can further improve and perfect our products and services.

(If you still decide to cancel your Yalla Ludo account, please continue to read below)

I. Please note: account cancellation will have the following effects on you:

Once your Yalla Ludo account is canceled, you will not be able to log in to or use this account (including using this account as a third-party account to log in to other products), that is, you will not be able to log in/use/continue to use related products and services of Yalla Ludo through this account;
Once your Yalla Ludo account is canceled, all content, information, data, and records under the products and services of Yalla Ludo that you have logged in to and used with your account will be deleted or anonymized. You are also unable to retrieve, access, obtain, continue to use and recover them, and have no right to ask us to recover them (except as otherwise provided by laws and regulations or as otherwise required by regulatory authorities), including but not limited to:

Personal information (such as usename) and linkedinformation (such as third-party network platform account) under this account;
Your personal information under this account (you are also no longer entitled to your user rights as set forth in the Yalla Ludo Privacy Policy, except as otherwise provided by laws and regulations);
All other content, information, data and records.

By applying for account cancellation, you accept to give up the rights and interests that have been generated but not fully consumed during the use of Yalla Ludo products and services as well as the expected benefits in the future. That is, once yourYalla Ludo account is canceled, we will clear all your rights and interests under this account, INCLUDING:

All your VIP membership rights, interests and levels that have not expired;
Virtual currency and virtual goods purchased or rechargedunder your account;
All your identity rights and interests in Yalla Ludo products and/or services;

Once your Yalla Ludo account is canceled, it cannot be restored (even if you apply to us to register your Yalla Ludo account again with the same registration methods with the same account after the cancellation, the account will be a new one. Therefore, we kindly remind you to back up the contents you think need to be backed up in advance before applying for cancellation;
Once your Yalla Ludo account is canceled, the relevant user agreement and other rights and compulsory documents signed between you and us shall be terminated accordingly (except those which have been agreed to continue to take effect between you and us or otherwise stipulated by laws and regulations);
Other results caused by Yalla Ludoaccount cancellation.

II. Before you apply to us for the cancellation of your account or are in the process of applying for the cancellation, in order to protect your account security, property rights and interests, please check and ensure that such account you have applied for the cancellation meets the following requirements, including:

This account is registered by you through our official channels in accordance with the Yalla Ludo Terms of Service and the specifications of the relevant platform;
There is no fund in the account, including but not limited to:

All the funds in the account, including diamonds/gold coins that have been consumed (or you voluntarily give up these rights and interests);
No outstanding orders in the mall transaction;
No other outstanding transactions or orders/services provided but unpaid.

If the account has opened the "VIP Subscription" function, please unsubscribe it before canceling your account, for more details, please refer to the page of YALLA LUDO VIP FAQ for specific instruction;
Other content that needs to be satisfied in order to protect your account security and property rights and interests.

You can first try to solve the above problems by yourself. If you fail to deal with them or have any doubts in the process, please contact us via Yalla Ludo-Settings- Support- Message Service for assistance.

III. How to cancel your Yalla Ludo account?

You can initiate your own account cancellation via Yalla Ludo- Settings- Delete Account. Oncethe account cancellation initiation operation finishes, your account will enter a cooling-off period which is calculated as a fee settlement cycle (usually 30 days) from the date of initiation. Yalla Ludo will automatically complete the account cancellation operation if you do not revoke the initiation. Please note that this operation is irreversible and your data will not be recovered after execution.
Other stepsyou should take should you wish to completely cancel your account include disassociating your third-party network account from the Platform.
This policycontains the impact of account cancellation on your rights and interests and other contents. Please read carefully and fully understand it and proceed with the next step of cancellation after you accept all the contents of this policy;
To protect your account security and property rights and interests, we may need to authenticate your identity (for example, verify the mobile phone number or third-party account bound to this account) for cancellation application to ensure that this account is registered by you.

For matters not covered in this policy, please refer to the Yalla Ludo Terms of Service, Yalla Ludo Privacy Policy, as well as all the rules and instructions related to Yalla Ludo during the cancellation process. At the same time, you acknowledge and accept that: even if your Yalla Ludo account is cancelled, it does not mitigate or exempt you from the relevant liabilities that you (may) need to assume in accordance with relevant laws and regulations, relevant agreements and rules.

If you have any problems in the process of Yalla Ludo account cancellation that you cannot handle or have any doubts in the process, please contact Yalla Ludo customer service staff for assistance.

Any dispute arising out of or in connection with this policy, including any issues relating to the existence, validity or termination of this policy, shall be handled in accordance with the terms of the Yalla Ludo Terms of Service.